Summary
BPO Services in Italy industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the Italy bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
- The Italian BPO Services market had total revenues of $1,721.8m in 2016, representing a compound annual growth rate (CAGR) of 1.4% between 2012 and 2016.
- Compared to other European markets Italy is relatively small in size, so there is more scope for growth, but large global players are already in the market.
- The performance of the market is forecast to decelerate, with an anticipated CAGR of 1.2% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $1,823.9m by the end of 2021.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Italy
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Italy
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Italy bpo services market with five year forecasts
Reasons to buy
- What was the size of the Italy bpo services market by value in 2016?
- What will be the size of the Italy bpo services market in 2021?
- What factors are affecting the strength of competition in the Italy bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Italy's bpo services market?
Companies Mentioned
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Table of Contents
Executive Summary
Market value
Market value forecast
Category segmentation
Geography segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Geography segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
HCL Technologies Limited
ISS A/S
TMF Group Holding B.V.
Macroeconomic Indicators
Country data
Methodology
Industry associations
Related MarketLine research
Appendix
About MarketLine
List of Tables
Table 1: Italy bpo services market value: $ million, 2012–16
Table 2: Italy bpo services market category segmentation: $ million, 2016
Table 3: Italy bpo services market geography segmentation: $ million, 2016
Table 4: Italy bpo services market value forecast: $ million, 2016–21
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: key financials ($)
Table 7: HCL Technologies Limited: key financial ratios
Table 8: ISS A/S: key facts
Table 9: ISS A/S: key financials ($)
Table 10: ISS A/S: key financials (DKK)
Table 11: ISS A/S: key financial ratios
Table 12: TMF Group Holding B.V.: key facts
Table 13: Italy size of population (million), 2012–16
Table 14: Italy gdp (constant 2005 prices, $ billion), 2012–16
Table 15: Italy gdp (current prices, $ billion), 2012–16
Table 16: Italy inflation, 2012–16
Table 17: Italy consumer price index (absolute), 2012–16
Table 18: Italy exchange rate, 2012–16
List of Figures
Figure 1: Italy bpo services market value: $ million, 2012–16
Figure 2: Italy bpo services market category segmentation: % share, by value, 2016
Figure 3: Italy bpo services market geography segmentation: % share, by value, 2016
Figure 4: Italy bpo services market value forecast: $ million, 2016–21
Figure 5: Forces driving competition in the bpo services market in Italy, 2016
Figure 6: Drivers of buyer power in the bpo services market in Italy, 2016
Figure 7: Drivers of supplier power in the bpo services market in Italy, 2016
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2016
Figure 9: Factors influencing the threat of substitutes in the bpo services market in Italy, 2016
Figure 10: Drivers of degree of rivalry in the bpo services market in Italy, 2016
Figure 11: HCL Technologies Limited: revenues & profitability
Figure 12: HCL Technologies Limited: assets & liabilities
Figure 13: ISS A/S: revenues & profitability
Figure 14: ISS A/S: assets & liabilities
