Summary
BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Synopsis
Essential resource for top-line data and analysis covering the South Africa bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends, leading companies and macroeconomic information.
Key Highlights
- BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes.
- The South African BPO services market had total revenues of $256.7 m in 2016, representing a compound annual growth rate (CAGR) of 3.3% between 2012 and 2016.
- The BPO market in South Africa has been growing over recent years and is ready to capitalise on that success, which will keep the national market running on similar annual growth rates. South African BPO services are focused around the financial services, health and legal sectors.
- The performance of the market is forecast to decelerate, with an anticipated CAGR of 3% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $297.1m by the end of 2021.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts
Reasons to buy
- What was the size of the South Africa bpo services market by value in 2016?
- What will be the size of the South Africa bpo services market in 2021?
- What factors are affecting the strength of competition in the South Africa bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up South Africa's bpo services market?
Companies Mentioned
NA
'
Table of Contents
Executive Summary
Market value
Market value forecast
Category segmentation
Market rivalry
Market Overview
Market definition
Market analysis
Market Data
Market value
Market Segmentation
Category segmentation
Market Outlook
Market value forecast
Five Forces Analysis
Summary
Buyer power
Supplier power
New entrants
Threat of substitutes
Degree of rivalry
Leading Companies
Genpact Limited
HCL Technologies Limited
TMF Group Holding B.V.
Macroeconomic Indicators
Country data
Methodology
Industry associations
Related MarketLine research
Appendix
About MarketLine
List of Tables
Table 1: South Africa bpo services market value: $ million, 2012–16
Table 2: South Africa bpo services market category segmentation: $ million, 2016
Table 3: South Africa bpo services market value forecast: $ million, 2016–21
Table 4: Genpact Limited: key facts
Table 5: Genpact Limited: key financials ($)
Table 6: Genpact Limited: key financial ratios
Table 7: HCL Technologies Limited: key facts
Table 8: HCL Technologies Limited: key financials ($)
Table 9: HCL Technologies Limited: key financial ratios
Table 10: TMF Group Holding B.V.: key facts
Table 11: South Africa size of population (million), 2012–16
Table 12: South Africa gdp (constant 2005 prices, $ billion), 2012–16
Table 13: South Africa gdp (current prices, $ billion), 2012–16
Table 14: South Africa inflation, 2012–16
Table 15: South Africa consumer price index (absolute), 2012–16
Table 16: South Africa exchange rate, 2012–16
List of Figures
Figure 1: South Africa bpo services market value: $ million, 2012–16
Figure 2: South Africa bpo services market category segmentation: % share, by value, 2016
Figure 3: South Africa bpo services market value forecast: $ million, 2016–21
Figure 4: Forces driving competition in the bpo services market in South Africa, 2016
Figure 5: Drivers of buyer power in the bpo services market in South Africa, 2016
Figure 6: Drivers of supplier power in the bpo services market in South Africa, 2016
Figure 7: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2016
Figure 8: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2016
Figure 9: Drivers of degree of rivalry in the bpo services market in South Africa, 2016
Figure 10: Genpact Limited: revenues & profitability
Figure 11: Genpact Limited: assets & liabilities
Figure 12: HCL Technologies Limited: revenues & profitability
Figure 13: HCL Technologies Limited: assets & liabilities
