Summary
”Business Process Outsourcing" a new Global Outlook Report by GlobalData, provides analyses the current trends, drivers, and inhibitors impacting the Business Process Outsourcing (BPO) market. The report outlines the evolution of the BPO technologies, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData’s view of the revenue opportunities in the BPO market through to 2023, highlighting the market size and growth by technology, geography, sectors, and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises’ investment priorities in the BPO segment.
Scope
The Global Outlook Report provides in-depth analysis of the following -
- BPO market outlook: analysis as well as historical figures and forecasts of global revenues from BPO services.
- Market trends, drivers & inhibitors: an analysis of key current trends in the BPO market, factors driving growth in the Business Process Outsourcing market, and inhibitors to the Business Process Outsourcing market growth.
- Vendor landscape : a brief overview of the key Business Process Outsourcing vendors.
- Opportunities and recommendations for Business Process Outsourcing vendors
Reasons to buy
- The report helps understand the BPO market landscape, the recent trends, drivers, and inhibitors shaping the BPO segment.
- The report provides an assessment of BPO vendors and their relative positions in the BPO market.
- The report provides insight into revenue opportunity forecasts in the BPO market from 2018 to 2023, spanning six regions, 14 verticals, and two size bands.
- The report provides an extensive analysis of technology growth predictions based on adoption indicators, end-user technology demand, GlobalData’s in-house ICT survey results, and macroeconomic factors.
- The report provides a detailed breakdown of the opportunities within the BPO segment and its sub categories.
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Table of Contents
List of exhibits
Executive summary
Section 1: The Global BPO Market
Market opportunity forecast, by type
Market opportunity forecast, by region
Market opportunity forecast, by vertical
Market opportunity forecast, by size band
Section 2: Market Trends, Driver, & Inhibitors
Current trends in BPO market
Key market drivers
Key Inhibitors
Section 3: Vendor Landscape
Brief overview of key BPO providers
Section 4: Opportunities & Recommendations
GlobalData contact information
List of Figures
EXHIBIT 1: BPO - Global market opportunity forecast, 2018 - 2023
EXHIBIT 2: BPO - Global market opportunity forecast by type, 2018 - 2023
EXHIBIT 3: Major North American BPO Contracts (2018-2019)
EXHIBIT 4: BPO - Global market opportunity forecast by region, 2018 - 2023
EXHIBIT 5: Global market opportunity forecast by top vertical markets, 2018 - 2023
EXHIBIT 6: BPO - Global market opportunity forecast by size band, 2018 - 2023
EXHIBIT 7: Current Trends In BPO Market
EXHIBIT 8: BPOs adapt new technologies
EXHIBIT 9: Key benefits of RPA
EXHIBIT 10: How BPO’s can leverage analytics for better customer experience
EXHIBIT 11: A look into Accenture’s data analytics offerings
EXHIBIT 12: Infosys offers social media presence and engagement services
EXHIBIT 13: Investments in cloud based BpaaS continue to increase
EXHIBIT 14: Nearshoring Benefits
EXHIBIT 15: Trends driving BPO market growth
EXHIBIT 16: Capgemini Select Service portfolio
EXHIBIT 17: Fintech BPO Provider
EXHIBIT 18: Start-up gaming company DrasticFun opts outsourcing for experienced developers
EXHIBIT 19: Inhibitors to BPO Market Growth
EXHIBIT 20: Examples of select data security regulations
EXHIBIT 21: Type of niche expertise required in BPO
EXHIBIT 22: Select examples of telcos investing in new technologies
EXHIBIT 23: Select examples of restrictions on outsourcing/hiring foreign professionals
